Privacy Policy

1. Information We Collect

We may collect the following information when you interact with our website: www.soyucandle.com

• Personal details (such as name, email, shipping address, and phone number)

• Order history and payment information (handled securely through third-party processors)

• Technical data (browser type, device, operating system)

• Usage data (pages visited, time spent, click behavior)

• Marketing data via cookies, Meta Pixel, Google Analytics, and other tracking tools

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2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Improve our website and services

• Analyze trends and performance through tools like Meta Pixel and Google Analytics

• Send marketing communications (if you opt in)​

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3. Cookies and Tracking Technologies

We use cookies and tracking technologies such as Meta Pixel, Conversion API (CAPI), and Google Analytics to understand user behavior, personalize content, and optimize ads.

 

You may manage your cookie preferences via the cookie consent banner displayed on our website. You can also disable cookies in your browser settings.

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4. Sharing Your Information

We do not sell your data. We may share your information with:

• Service providers (e.g., payment gateways, analytics tools)

• Law enforcement if required by law

• Meta Platforms and Google for advertising and analytics purposes

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5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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6. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

• The right to access and correct your personal data

• The right to request deletion of your data

• The right to opt out of data tracking for marketing purposes

To exercise these rights, contact us at soyucandle23@gmail.com 

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7. International Visitors

Our website is accessible globally. If you are accessing from outside Australia, please note that your data may be processed in jurisdictions with different data protection laws.